Who is Advanced Sleep Solutions?
Advanced Sleep Solutions is a United States Company which is owned and operated out of West Point, Mississippi. Many hours of hard work and determination have helped Advanced Sleep Solutions to become one of the internet’s most trusted and successful sleep product lines. To read more about who we are please click here.
How do I contact Advanced Sleep Solutions?
There are many ways to get a hold of us! You can call us at (800)-913-2116 or email us at email@example.com. Our friendly customer service representatives will be happy to take care of you!
What Makes your products unique?
All of our products are guaranteed to reduce neck, back, and hip pain, all while isolating motion, resulting in a more restful sleep for you and your sleep partner. Our memory foam products are made with the highest quality memory foam, which is CertiPUR-US certified. This means that our products are free of formaldehyde, flame retardants, heavy metals, phthalates or ozone depleters, and low VOC (Volatile Organic Compound) emissions.
What is Memory Foam?
Memory Foam is a polyurethane material that is sensitive to pressure and temperature.
How long does it take for my topper to fully expand?
The topper can take anywhere from 12-72 hours to fully expand. Air temperature and humidity can play a big role in how long it takes to air out. The colder the temperature is, the longer it takes to expand.
Is this a cooling memory foam?
While the memory foam mattress topper does not contain any cooling properties, our Memory Foam Gel Topper distributes heat evenly making for a cooler and more comfortable sleep.
Why is my topper shorter than my mattress?
We designed the topper to be 1 inch shorter on all sides so that the topper fits snug under the sheet. We understand that bulky toppers can sometimes cause issues and we feel that this is the best way is to make sure the sheet fits comfortably over the topper and mattress.
Can I cut my topper to make it fit inside of my RV?
While we do not recommend cutting the topper, it will not hurt if you need to trim it a little. Be sure that the topper has fully expanded before cutting.
How do I return a product?
Our main goal is to make sure that our customer are 100% satisfied with their purchase. In the unlikely event you receive a defective product, just email us at firstname.lastname@example.org with your order number and a photo and we will send a replacement to you at no cost. For all other returns, just contact us within 60 days for a return shipping label and as soon as the product is received at our warehouse, we will refund you for your purchase!
If you have ordered the wrong sized topper and you have not opened your package simply mail your unopened package back to us and we will refund your purchase. However, if you have already opened your topper and you realize you have ordered the wrong size we will gladly refund your purchase after you have donated the topper to a participating charitable organization. We will provide a list of these organizations upon request.
Can I put my topper back in a box for storage?
Our toppers are compressed so that shipping is made easier. Once expanded, it can be bulky. While storing this topper is possible, we urge you to be extremely cautious to not tear or rip it while storing.
How can I clean my mattress topper?
We recommend spot cleaning the topper with a damp cloth and soap. It shouldn't take much so be gentle with whatever detergent is used.
Is this topper latex and rubber free?
Yes, our toppers are latex and rubber free. Rubber is derived from natural or synthetic latex and our toppers contain neither.
I've heard that memory foam toppers sometimes come with tears in them?
If directions are followed, laying the topper on the bed as it comes out of package and letting it unfold at its own pace, there will be no tears. It does take a little while, so try not try to rush the unfolding process.
Does Advanced Sleep Solutions ship to Hawaii or Alaska?
Sorry, at this time, we do not ship to Hawaii, Alaska, or anywhere outside of the 48 contiguous states.
Should I be concerned if my memory foam has a slight discoloration over time?
Although rare, you may experience a slight yellowish discoloration of your memory foam mattress or mattress topper over time. This discoloration is due to a natural oxidization process caused by the anti oxidants used in the manufacture of the memory foam and does not affect the performance or integrity of your memory foam mattress or mattress topper.
If I buy a topper, do I need to buy new sheets?
Our toppers are designed to fit perfectly under your sheets so that there is no need to purchase new sheets.